How does AHI's support process work regarding Users?
Advanced Health Intelligence provides support to partners if they are unable to solve requests from their users.
Most support requests fall around the inability of a user to capture their front and side images in the BodyScan or having sufficient lighting on a FaceScan. This shows the importance of showing a capture guide to users prior to taking a scan.
Advanced Health Intelligence offers training and support documentation to key partner staff so that they are able to support their users.
Prior to integrated solution go-live, Advanced Health Intelligence provides end-user support training for partners Level 1 support teams.
To learn more about Advanced Health Intelligence support assistance please contact Advanced Human Imaging support at firstname.lastname@example.org.